Hopefully everyone had a great Christmas and New Years, 2020 is finally upon us. We're all super-excited about everything that the coming year has in store and we're looking forward to sharing it with all of you!
As you may have noticed, our excellent Support team is back up and running according to our normal support hours, so those of you with telephone support can once again get in touch over the phone anytime between 9am and 5pm Mon - Fri, and any of you can email over with any issues or queries at any time.
Last year our product blog was a roaring success, you guys spent almost 40,000 minutes reading about our features and updates (I guess time flies when you're having fun!). This year, we're hoping to do even better at engaging with all of you guys and look forward to hearing what you all have planned for the next year and how we, at Commusoft, can help.
Now, in addition to the blogs themselves, we'll be sending out quick questionnaires that will help us cater our content more towards your needs. They shouldn't take more than a minute and each week, we'll be giving away 5GB of free data to one lucky winner who's completed the previous week's questionnaire!
So, what is in store for 2020...?
We're looking to focus more of our content on you guys and your specific needs as they develop and evolve. In this vein, we've put together our first, super-quick-questionnaire that'll help us assess the kind of content you guys enjoy and find most useful, this'll help us refine the blogs and Knowledge Base articles we put out and make sure that you guys have access to all the most applicable information you may need. You can go through that here.
We've always prided ourselves on staying on point with regards to our knowledge of industry-specific changes and, in particular, any certificates that get released or updated. Last year we incorporated a number of them and this year won't be any different (in fact, you can have a look at a few of them here, here, and here). We diligently monitor a number of different sources to ensure all our content is relevant and maintained or updated as need be.
Our roadmap for the coming year includes updates and upgrades to existing modules, we're looking to make our Contracts feature even smarter for one, expanding on the PPM and SLA functionalities that we released last year. We will also be overhauling our appliances function to include a variety of other 'Assets'. This should make it even easier to incorporate and organise the various items that you and your engineers regularly interact with.
On top of this, we're always searching for more integrations to connect software through Commusoft. Last year, among others, we established integrations with Google's Calendar as well as Outlook's, which loads of you found extremely useful. This year, we're looking to go even further and set up even more integrations than ever before, so keep an eye out for those too!
You can check our website for any further updates and we look forward to hearing from you this year!