Service windows make communicating with customers easier

Jason Morjaria
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Service windows allow your business to book in an appointment at a particular time—for example 9:00 - 10:00—whilst presenting a particular service window to your customer (i.e. Morning, where Morning is any appointment between 8:00 - 12:00).

It's a brilliant new way of separating what you tell your customer and what you're actually planning.

But why bother?

The whole point is to optimise your schedule. By giving engineers specific times, you'll be able to better plan their day, reducing their fuel consumption, reducing travel time and increasing time spent on site.

How does it work?

First you set up your service windows. You can create as many or as few as you'd like.  

Once this is set, it's time to update your confirmation and reminder templates. We've added a new tag that will allow you to bring in the service window, rather than the exact time of the appointment.

For example, if you have the service windows 9:00 - 11:00, 11:00 - 13:00, 13:00 - 15:00 and 15:00 - 17:00, and you book an appointment for 9:00-10:00, your confirmation message would read:

"Our engineer will arrive at your property anytime between 9:00 - 11:00"

instead of the way it was under the previous system, which was:

"Our engineer will arrive at your property at 9:00 - 10:00"

This helps you improve your customer satisfaction by setting your customers' expectations properly from the beginning, and helping your team meet those expectations with realistic service windows. 

Who's this available to?

This new feature is available to everyone on our Paperless Office plan.  If you're not yet on our Paperless Office plan, drop us an email to Support and we'll be able to give you more information.

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