Over the past few weeks, we've been releasing online portals that provide you with new ways to interact with your customers. So far we've seen the online booking portal, after-sales care portal, and estimates portal. Today, we are releasing the Invoice Portal, allowing customers to pay their invoice online.
Please bear in mind that these features are only available on the Paperless Office plan and higher. If you are not on this plan, have a chat with our sales team on 0203 0266 266 about upgrading today.
The invoice portal works almost identically to the already released estimates portal - but for invoices instead.
It offers an improved method for customers to pay their final invoice. Commusoft already has useful tools for invoicing, allowing you to generate a branded PDF invoice to send to customers via email. However, the invoice portal gives you a brand new tool to assist in getting paid - now your customers can pay an invoice straight from a link in the email. This works whether they are viewing the invoice on their desktop, laptop, or on their smartphone at the beach! Providing customers with convenient and quick ways to pay bills can help guarantee your revenue stream keeps flowing.
When you raise an invoice and send it to the customer by email, the customer receives a link to the invoice portal. This allows them to view the invoice and pay the money owed immediately.
To take payments online, it is required that you are set up to accept card payments, by integrating a service such as Stripe or WorldPay. The customer will then simply be able to enter their card details and send payments with ease. Utilising online payments for invoicing removes the tedious process for office staff of taking card payments over the phone.
Once an invoice is paid, your office will get a notification of that payment within Commusoft.
How do I set this up?
Please note, there is no settings page for the invoice portal - it's so simple, it doesn't need one. Adding a link to your invoice email is easy - just edit your invoice email message to include the portal.
First, go to System Settings, navigate to the Invoicing section and select Invoice email message. You should have already set this message up, if you use invoicing within Commusoft. Now, to insert a portal link, click on the Use Tagging button and add the tag:
This will appear as a text link within your email for customers to access and pay the invoice. Once that is saved, the next time you send an invoice by email, it will include this link.
As mentioned earlier, this feature does not work without card payments. Therefore, you will need to have the card integration active in order to see the invoice portal tag and add it to your email.
Custom portal links
When adding a portal tag to an email, you can modify the text link that the customer will see. For example, [invoice_portal_url], if left unchanged this will display as the Commusoft default for this tag, 'Click here to view your invoice'. However, should you wish to customise this, you can. To change the URL text, add a colon (:) after 'url' in the tag and then enter the desired text. Like this:
[invoice_portal_url:Pay invoice online here]
Now, when you send a customer this link, it will instead display as 'Pay invoice online here'. Being able to customise this means you can tweak and edit your communications to best reflect your business and style.
Don't see these updates?
If you cannot see the invoice portal in Commusoft, make sure you clear your browser's cache and confirm you have set up a credit card integration. If you are still having trouble, please contact firstname.lastname@example.org for assistance.
One more thing!
Are you as excited about the invoice portal as we are? We'd love to hear your thoughts! If you haven't already, please leave us a Capterra review letting us know how we're doing. Or, if you just fancy saying hello, give us a follow at twitter.com/commusoft!