Commusoft in Capterra's top 20 field service management software list for user-friendliness

Lauren Burgess

We’re proud to announce that Commusoft has recently entered Capterra’s list for the top 20 most user-friendly field service management software applications. Capterra currently lists 351 field service management software products from all around the globe, so we’re thrilled to be included in a top 20!

Here's a quote from Rachel Wille of Capterra: "The product content team at Capterra recently updated the Top 20 Most User-Friendly Field Service Management Software report. The report aims to help software buyers find the best software to fit their needs. To determine ease of use, our team combines usability, customer service, and customer reviews. Commusoft ranked in the top 20 due to a perfect customer reviews rating."

Who is Capterra?

Capterra is the world’s most popular resource for businesses shopping for software and features hundreds of thousands of verified user reviews and independent research across hundreds of categories. If you would like to leave a review for Commusoft on Capterra, you can do so by clicking here.

How was Commusoft’s user-friendliness judged?

To create the top 20 list, Capterra tested field service management software on eight different tasks:

  1. Add an engineer
  2. Create a customer
  3. Create and send an estimate
  4. Create a job
  5. Schedule and assign an engineer to a job
  6. Add an item to the inventory
  7. Record time worked
  8. Invoice a customer

The ease and user-friendliness of these tasks was judged on task completion time, clicks to complete task and the system usability score (a questionnaire that measures perceived ease of use.) We were also judged on our client services which include software implementation, training and product support. Finally, they took a look at all the reviews for Commusoft and paid close attention to any specifically referencing its user-friendliness.

As a result of these tests and product analysis, we earned a spot on the list among some of the most established and respected job management software providers in the world.

We’re especially proud of our 100% ratings in implementation and training and would like to thank Capterra for including us in the user-friendliness top 20 this year!

If you would like to help make Commusoft even better, please suggest your feature ideas here. We're always making new updates and many of our latest releases were originally client suggestions!

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