Happy New Year! 🎉 Commusoft's 2018 in review

Paul Hewson

We've made it through Christmas and we're full steam ahead to New Years - we hope you all had a pleasant and well-deserved break! 🥂

As everybody does at this time of year, we're looking back over 2018 and thinking "Wow! What a year it's been!". From releasing brand new features, to attending our first trade show, expanding our team, and supporting our clients - we've had a blast!

We've rounded up all the best bits below! 👍

2018 - What a year! 🏆

If you've joined Commusoft this year - welcome to the family! If you're a Commusoft veteran - thanks for staying with us!

We started out strong - being recognised by Capterra as one of the top 20 most user-friendly field service management softwares.

And we proudly capped the year off too, being awarded as a Q4 field service category leader by GetApp and a 2018 FrontRunner by SoftwareAdvice! We've got our eyes set on more accolades next year! 👀

New features galore ⚙️

We've had regular updates to Commusoft this year - some of those updates being our biggest and coolest features so far!

The summer saw the release of real-time vehicle tracking, which is a game changer for a job management platform, offering new levels of accountability, vehicle oversight, and more responsive scheduling. Check out this overview (or our webinar for more!) 🚗

 


Our online portals (all 5 of them!) have had a massive impact for our customers on the Paperless Office plan and above. These portals radically improve your customers' journey - including things like requesting jobs, accepting estimates, tracking your engineer, paying invoices, and providing feedback. This family of feature updates not only reduces burden on office staff, but provides customers with a more professional experience. Check out our new 'A Day in the Life of a Facilities Manager' video, to see how those look in action! 👩‍💻

 


The iOS app for iPhones and iPads had a huge upgrade, with a brand new look, speed improvements, and a slew of new features. It included a new map view, voice search, a redesigned diary, user profile photos, video attachments, and multiple user diaries (also available on Android!). Check out the video. 📱

 


Who could forget the Cache Buster? Long-term users will remember that we previously required everybody to clear their browser's cache on a Monday morning, but not anymore! If you're still doing it - don't worry, you really don't need to! 💥

Cache Buster update for Commusoft


Those are my favourite updates of the year, but let's not ignore other great features like the job status widgetskills management, lockable events and 15-minute time slots, our Outlook integration, the Android widget, service windows, support for the fire & security industry, and many more little bug fixes and updates.

A bigger team and new opportunities 🙌

2018 saw a growth in the Commusoft team in almost all areas of the business - development, client services, marketing (including myself!), and sales. We're bigger and stronger than ever and ready to take on 2019! 💪

The Commusoft team at Christmas

We've also started a professional services team to offer services such as custom certificate development and fast-track feature requests. < We've got brochures handy if you're interested!

We've begun expanding internationally, as we moved into the US and UAE this year! 🌎

And finally, we attended out first ever trade show - the Field Service Management Expo 2018. What an experience! It was great to meet both new and existing customers in the largest venue in London. We'll be back next June as part of the Facilities Show - see you there! Watch our recap below!

 

Onward to 2019 🚀

2019 is right around the corner and we couldn't be more excited! We'll be starting out the year with a couple huge updates - intelligent scheduling and stock control. We'll have lots more on those soon - follow the links above to register your interest and be there first to learn about those exciting new features.

Commusoft's 2019 is all about automation. We'll be bringing out major new features and improving the old ones too, ensuring that your field service business is ready to take on any task with efficient and smart automation. We hope you'll join us for the
next adventure! 🎉🤝


Want to know when support and sales will be available over the new year? Check out our opening times here.

Fancy leaving us a review? We'd love to hear your thoughts. You can do so right here.Upgrade to the new version of Commusoft

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