HR & Engineer Management

How to Hire Women in HVAC (And Why You Need To)

The field service industry is starting to realize that female employees—from office staff to engineers—bring...

Why Hire Women Plumbers? A Podcast with Stopcocks Women Plumbers

Today is International Women's Day—and March is Women's History Month—so this month we'll be bringing you posts...

How to Create a Communications Plan for Your Field Service Business

You're offering a special discount, so you send an email to your customers that's filled with flashing banners....

How to Keep Employees in Your Field Service Business from Quitting

We're facing the biggest talent shortage since 2007, says workplace solutions provider ManpowerGroup—and the...

The Best Job Interview Questions for Field Service Businesses

After following the advice in our recent posts on creative ways to attract the best field service engineers and...

How to Do Job Interviews for Your Field Service Business

Last week we dropped the sad news on you that there’s a shortage of skilled engineers, and offered creative tips...

4 Creative Ways to Hire Engineers for Your Field Service Business

You’re ready to grow your field service business, and that means hiring new engineers. Or maybe you had enough...

What is BYOD (bring your own device)  and why is it important?

BYOD (Bring Your Own Device) is one of those IT and business terms that does exactly what it says on the tin. In a...

Is your HVAC business using the right KPIs?

Most successful businesses will have KPIs (key performance indicators) in place to focus all those working within...

Am I keeping track of engineers' time on-site correctly?

Time is what we measure on the clock and what we charge out to customers, thereby putting food on our families’...

How to reduce the risk and impact of high turnover

In my last post I looked at some of the actions to take when employees leave. I argued that a certain amount of...

Seven things to remember when your employees leave

In a previous post I talked about the importance of customer retention and ways to minimise “churn”. Losing...

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