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Excellent Customer Service: So Good They'll Be Happy to Pay More

A Commusoft client recently emailed us asking how he could "take his business to the next level" and start...

How to Choose Products & Services Customers will Pay Premium Prices for

Want to attract high-end customers? It's no wonder: Even though they may be more demanding, they're willing to pay...

How to Take Your Business to the Next Level

We recently received this email from a reader of the Commusoft Business Blog:

Should You Offer 24/7 Emergency Services? Tips & Best Practices

Broken boilers, busted pipes, and faulty fire alarms don't happen only during the 9-to-5. So if you're looking for...

Can Renewable Energy Bring New Business to Heating Engineers?

There have been a number of negative reports on the topic of renewable energy, which have spread the idea that it...

5 Ways Your Plumbing & Heating Company Can Win Estate Agent Business

Working with estate agents is a great way for your gas and heating company to get regular, guaranteed business.

Perfecting Your Customer Follow-Up

This is the final post in the four-part series on customer experience, where we have you imagine your way through...

How to Get Customers to Keep Coming Back

If you're like many field service businesses, you're more concerned with the technical aspect of what you do than...

Everything You Ever Wanted to Know About Service Reminders

A Commusoft client recently let us know that one of the biggest pain points he faces in growing his business is...

Longer Boiler Warranties Mean More Profits for Your Plumbing Business

Think boiler warranties are only interesting to, well, boiler manufacturers? If so, you may be missing out on a...

How to Convince Customers to Hire You Instead of DIY

Got a leak in your plumbing? Is your upstairs five degrees colder than your downstairs? Want to install a home...

How Bad Service Can Help You Win Estate Agent Contracts

As the director of Commusoft, I always put myself in our clients' shoes—coming up with new experiences, thinking...

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