Customer Management

Longer Boiler Warranties Mean More Profits for Your Plumbing Business

Think boiler warranties are only interesting to, well, boiler manufacturers? If so, you may be missing out on a...

How to Convince Customers to Hire You Instead of DIY

Got a leak in your plumbing? Is your upstairs five degrees colder than your downstairs? Want to install a home...

How Your Plumbing Business Can Handle Non-Paying Customers

Look at any social media platform or forum where field service business owners hang out and you’ll find many tales...

How to Get New Business with Email Automation

Last week we had some bad things to say about email—mostly that field service businesses rely too much on email...

How to Create a Communications Plan for Your Field Service Business

You're offering a special discount, so you send an email to your customers that's filled with flashing banners....

How Bad Service Can Help You Win Estate Agent Contracts

As the director of Commusoft, I always put myself in our clients' shoes—coming up with new experiences, thinking...

Here's How to Handle Bad Reviews—And Turn Haters Into Customers

When you discover that a customer has left an online review slamming everything from your products to the color of...

How to Turn Your Field Service Engineers into Customer Service Pros

Field service engineers work on a project, fix a problem, and move on. The end. Right? Not if you want to drive...

Here's Exactly What to Say When Breaking Bad News to Customers

You already know the basics of breaking bad news to customers: Take responsibility. Apologise. Offer compensation....

10 Giveaways and Gifts to Increase Customer Loyalty

Your customer database is one of your most precious possessions. Engaging with your existing and potential...

7 steps to convert more quotes into jobs

When you’ve done all the hard work of marketing your business and you have the opportunity to send out a quote to...

10 life changing ways to deal with angry customers in field service

When working in a field service situation you have a lot of balls to juggle at any one time. Not only do you need...

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