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Customer Management

5 Serious Mistakes That Are Pulling Down Your Customer Service Metrics

How Your Plumbing Business Can Handle Non-Paying Customers

Note: originally written by Linda Formichelli in 2018, this blog has been updated with new content for the latest...

10 Giveaway and Gift Ideas to Increase Customer Loyalty

Your customer database is one of your most precious possessions. Using it well can improve how you engage with...

How to Map Customer Journeys and Create Amazing Experiences

Do you want to create incredible journeys for your customers to enjoy?  Of course you do! But you may well wonder...

3 Ways a Customer Portal Can Help You Get More Commercial Customers

Are you looking for a one-stop solution where customers can access their data at their convenience? Then you need...

Here's Exactly What to Say When Breaking Bad News to Customers

Note: This article, originally from Linda Formichelli, has been updated with even more great advice! First and...

How Do You Improve a Customer's Experience of your Services?

Answer: you refine every touchpoint to create world-class customer journeys!

Help your Field Service Business Thrive in a Digital World with Customer Self-Service

Giving customers control over how they choose to interact with your field service business could be the best...

5 Need-to-Know Tips about Different Types of Customer Service

In addition to an infographic, this week’s article is all about the best ways to help your business take customers...

How to Build a Customer Database of Loyal Customers

As consumers, we attach ourselves to the brands and businesses we love - some of us even go so far as to tattoo or...

5 Ways Collecting Feedback Improves your Customer Experience

Improving isn’t always easy, is it? Whether you’re trying to crack on with a new hobby or attempting to develop...

How to Build Trust with Customers (and maintain it) in 5 Easy Steps

Note: This content has been updated; we want to provide the most relevant advice possible! Any good working...

Excited to Offer a Personalised Customer Experience? Here’s Why You Need a Database

It feels good when you’re valued as a customer, so it makes sense to want your customers to feel valued, too. But...
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