Customer Communication

How to Adapt your Workforce Management to the New Normal

There is little doubt that we’re living through an interesting time. Being a business leader used to be...

What is Online Customer Service to your Field Service Business?

Whether they be plumbing, electrical, HVAC, construction, and oh so many other types, it’s true that field service...

Why Customer Experience Is the New King in Town

This week's blog comes courtesy of Mary Clare Novak, a Content Marketing Specialist at G2 in Chicago. G2 is the...

5 Ways Collecting Feedback Improves your Customer Experience

Improving isn’t always easy, is it? Whether you’re trying to crack on with a new hobby or attempting to develop...

Dealing with Frustrated Customers? Here’s What You Can Do to Help…

According to the old parable about the tortoise and the hare: "slow and steady wins the race", but what about when...

How to Build Trust with Customers (and maintain it) in 5 Easy Steps

Note: This content has been updated; we want to provide the most relevant advice possible! Any good working...

Excited to Offer a Personalised Customer Experience? Here’s Why You Need a Database

It feels good when you’re valued as a customer, so it makes sense to want your customers to feel valued, too. But...

How Does Poor Quality Data Damage your Customer Experience?

In today’s digital world, data quality is more important than ever before, especially if you want to provide an...

A Year in Review: The Commusoft Business Blog 2019

Oh how time flies! Just one more day and we enter not just a new year, but a whole new decade. Alternatively, if...

A Year in Automation: Tip-Top Topics to Round Out  2019

Fun Fact: by the end of 2019, we’ll have submitted a grand total of 64 articles or over 100,000 words to our...

Enhancing your Customer Experience Through the Power of Service Reminders

If you want to really make the most of the work you’re doing, you need to make sure you’re valuing your customers....

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