A Year in Automation: Tip-Top Topics to Round Out  2019

Rhys Pattimore
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Fun Fact: by the end of 2019, we’ll have submitted a grand total of 64 articles or over 100,000 words to our Business Blog! That’s a lot of information, to be sure!

Whether you’ve been with us all the way, or even if this is your first article, we’d like to express a heartfelt thank you and hope you’ve not only enjoyed our content but found it useful too!

If you have been a regular with us, you’ll know that we’ve focused a great deal on automation this year, and as technology continues to get increasingly more sophisticated, and user experience of software becomes more important: it’s no wonder that automation has been on our minds!

That being the case and seeing as how it’s almost (but not quite) the end of the year, it’s a good opportunity to take a look back and summarise the very best automation themed posts (in no particular order) that you’ll want to check out!

Just click the main titles to visit the articles.

  1. Is IoT Real in the World of Fire and Security?
  2. 5 Benefits to Automating your Fire and Security Business
  3. 5 Tips to Optimise Your Automated Mass Scheduling Efforts
  4. Why Training Matters: Kick-start your Field Service Team with Automation
  5. Enhancing your Customer Experience Through the Power of Service Reminders
  6. Why Stock Control Automation is Essential for Your Plumbing Business
  7. Why You Should Optimise Your HVAC Team with Automation
  8. How Automating SLAs Can Help You Win Bigger Contracts
  9. Hiring in HVAC: How Automation Can Help You Attract Talented Engineers
  10. 7 Ways to Enhance Communication and Optimise Office Tasks

1. Is IoT Real in the World of Fire and Security?

There’ll be more than a few of you likely to get an Alexa, Google Dot, or other digital assistant as a gift this year, but what they have in common is their connection to the Internet of Things. Enabling connection and enhancing the ability to control things like heating, ventilation, security, and much more, IoT is very real and it’s all around us and its influence on the world of fire and security is profound (as we found at the 2019 Facilities Show too), with much more to come in 2020...

2. 5 Benefits to Automating your Fire and Security Business

Supplemented by How to Automate your Fire and Security Business in 5 Steps, it’s a winning combination of understanding not just the benefits of Automation for Fire and Security (though certainly other field services businesses too), but a chance to get to grips with the process of automation as well, from - to - click the link above to learn check it out.

3. 5 Tips to Optimise Your Automated Mass Scheduling Efforts

Organising your engineers and staying on top of your diary can be a real pain, you may have had your own struggles with it this year. Fortunately, automating these tasks can help you overcome the issues. So, whether you’re looking to keep engineers informed and acting efficiently, or aiming to streamline your decision making to enhance productivity, we’ve got 5 great tips to help to optimise your mass scheduling efforts. 

scheduling automation: best practices for fire & security, take your first steps toward automation, free download, image of two books and a lightbulb to the right

4. Why Training Matters: Kick-start your Field Service Team with Automation

Automation can be a wonderful tool that keeps you team acting as efficiently as possible. However, it’s not a magical solution that you can expect to work from day one. Like learning to use any new tool or completing tasks, it requires you to take the time to train and learn how to use it properly.

With our guide, mixed with expert advice from our Client Services team and experts from other industries, take a look and discover why training really matters.

5. Enhancing your Customer Experience Through the Power of Service Reminders

It’s not just price that sways customers these days, and with so much competition even a good service might not be enough to keep customers around. These days, it’s all about the customer experience and if you’re providing your customer with the least amount of friction to getting a job done, and helping them out when it comes to check-ups, automated service reminders can be your golden ticket to delivering excellent customer service.

6. Why Stock Control Automation is Essential for Your Plumbing Business

Stock: we bet it’s gone walkabout, become difficult to track, or seemed to completely vanish. Odds are it’s because the way you’re managing stock is... well, old fashioned. Paper and pen might seem reliable, but the truth is, there’s a better way. Fortunately, improved digital solutions are now easier than ever to use and can help you track, order, and monitor your stock levels with ease, from anywhere.

With additional expert advice from Wolseley UK, you can check out our chat with Paul Harrison, eBusiness Trading Manager, and get fresh insight that you’re sure to find useful.

Ready to implement stock control?

7. Why You Should Optimise Your HVAC Team with Automation

A team that functions efficiently will bring big benefits to your business. Whether it’s keeping schedules organised, or giving your engineers easy access to useful data: it’s on you to structure and optimise your team. Automating tasks is, quite simply, the best way to ensure that you achieve this, so it makes sense to optimise your team with automation. Enable smarter scheduling, provide easy access to data, generate insight over your stock: there’s lots to be gained!

8. How Automating SLAs Can Help You Win Bigger Contracts

Service Level Agreements (SLAs) are an excellent way to show prospective customers that your business is committed to delivering a quality service. You might have them in place already, but if you’re not monitoring them in a way that saves you time, hassle, and keeps everyone informed, then you run a greater risk of suffering the consequences of a breach. Discover the relationship between automation and SLAs and the benefits of visual countdowns, automatic breach notifications, SLA analytics and more besides!

9. Hiring in HVAC: How Automation Can Help You Attract Talented Engineers

Everyone wants talented engineers to work with them, but with competition as fierce as it is, especially in the HVAC industry, it’s not just about what you want, but what the engineers want too. By adopting automation, you can make your business more efficient and attractive to the best in the business: get sorted in the right ways and you may well find that the talent you seek comes to you...

Curious to learn more about automation? Our Complete Guide can take you further:

scale your field service business with automation

10. 7 Ways to Enhance Communication and Optimise Office Tasks

No one should work in a bubble, how can you hope to get anything done is communication is silo'd, inefficient, or poorly managed? Take a look at the 7 ways you can really take strides to improve communication and optimise office tasks.

If your New Year’s resolution is to take work on improving, you’ll ant to Set clear goals, train your staff, Encourage feedback and contribution and, most importantly, use technology to stay on (and exceed) targets.

The Takeaway

2020 is guaranteed to bring a whole lot of new content with it, and we’re excited to share it with you! Not only will we be experimenting with new mediums (expect to see more than a few videos and some snazzy visual updates, which we’ve already begun to tease out), but there’s plenty to come.

2020 may bring change, but our commitment to quality is as strong as ever.

If you’re keen to take steps to adopt automation in your business and reflect on your own performance this year, why not download our Practical Guide to Automation?

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Merry Christmas, Happy Holidays, and Best Wishes!

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