Rhys Pattimore

Rhys Pattimore
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Recent Posts

10 Things I Wish I Knew Before Implementing Field Service Software

You know what to look for in field service management software: A quality mobile app A good diary Excellent...

You Can’t Scale Your Business Without an Intelligent Scheduling System

Note: the original article by Linda Formichelli, posted in 2018, has been updated with new insights. To say that...

Remote Software for Field Service Businesses and the Impact of COVID-19

Whether focusing on the present situation or looking ahead at the future, there’s certainly a lot to think about...

Email Automation: Best Practices for your Field Service Business

Note: the original article by Linda Formichelli, posted in 2018, has been updated with new insight. To say you’re...

Mobile Apps vs Digital Jobsheets: What’s the Preference for Paperless Job Management?

There’s no doubt that job management is a big part of your business, but does it have to take up lots of time to...

What is Online Customer Service to your Field Service Business?

Whether they be plumbing, electrical, HVAC, construction, and oh so many other types, it’s true that field service...

Why Customer Experience Is the New King in Town

This week's blog comes courtesy of Mary Clare Novak, a Content Marketing Specialist at G2 in Chicago. G2 is the...

5 Ways Collecting Feedback Improves your Customer Experience

Improving isn’t always easy, is it? Whether you’re trying to crack on with a new hobby or attempting to develop...

Dealing with Frustrated Customers? Here’s What You Can Do to Help…

According to the old parable about the tortoise and the hare: "slow and steady wins the race", but what about when...

Augmented Reality for Field Services: Diagnose by Commusoft

Remote service work has changed and the safety of your customers and staff is more important than ever....

How to Build Trust with Customers (and maintain it) in 5 Easy Steps

Note: This content has been updated; we want to provide the most relevant advice possible! Any good working...

Why “Going Paperless” with Invoicing is Vital to Customer Experience

“Going paperless” and focusing on “sustainability” might sound like buzzwords, but there are good reasons to take...

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