Why do customers only call when something goes wrong – which usually means in winter?

Changing customer behavior is hard. They typically only call when they have...

How will CGCS UKAS accreditation affect gas engineers?

It's long been obvious to most people that some form of regulation is...

Am I keeping track of engineers' time on-site correctly?

Time is what we measure on the clock and what we charge out to customers,...

How do I keep customers warm without spamming?

Keeping customers happy – and keeping them loyal – involves a good deal more...

How to reduce the risk and impact of high turnover

In my last post I looked at some of the actions to take when employees...

Seven things to remember when your employees leave!

In a previous post I talked about the importance of customer retention and...

10 ways to avoid late payments

There are many examples of companies of all types and sizes that have been...

It’s time: how to delegate to your office manager!

If you run a small or medium sized businesses, in all probability you are...

8 top tips to turn invoicing from a chore to a joy!

Invoicing ought to be the most enjoyable part of running a small business...

5 ways to make your business more profitable in 2017!

Made any New Year’s Resolutions for 2017? Here’s one that might help you to...